Terms & Conditions
Last updated: [30/03/2026]
Welcome to TicketHarbour. By accessing or using our website, you agree to the following Terms & Conditions.
1. About Us
TicketHarbour operates as an online marketplace and reseller of travel experiences, tours, and activities provided by third-party suppliers.
2. Booking & Conditions
When you make a booking:
- You enter and agree on the supplier activity terms & conditions.
- TicketHarbour acts as an intermediary/reseller only and not additional terms to be added.
- All bookings are subject to availability and supplier confirmation/system.
3. Pricing & Payments
- Prices are displayed in the selected currency
- Full payment is required at the time of booking
- Prices may include taxes and fees unless stated otherwise
TicketHarbour reserves the right to correct pricing errors anytime without prior notification.
4. Product Information
We aim to ensure all product descriptions, images, and details are accurate. However, these are provided by suppliers, and we do not guarantee completeness or accuracy.
5. Cancellations & Refunds
All cancellations and refunds are subject to:
- The supplier’s individual cancellation policy
- The Refund Policy available on our website
- Detailed Policy is listed on any product page
6. Changes & Availability
Suppliers may:
- Modify itineraries
- Change schedules
- Cancel experiences due to unforeseen circumstances
TicketHarbour is not responsible for such changes coming via the supplier, however will assist where possible.
7. Customer Responsibilities
You agree to:
- Arrive on time for your experience
- Provide accurate booking information
- Follow supplier instructions and safety guidelines
Failure to comply may result in cancellation without refund.
8. Liability
TicketHarbour acts only as a reseller of the listed products and is not liable for:
- Personal injury during the time of experience
- Loss or damage during the time of experience
- Service quality during the time of experience.
- A filling of satefy waiver could be required from certain suppliers.
These remain the responsibility of the supplier who provides the direct activity.
9. Force Majeure
We are not responsible for disruptions caused by events beyond our control, including:
- Natural disasters
- Government restrictions
- Weather conditions
10. Intellectual Property
All content on this website (text, images, branding) belongs to TicketHarbour and may not be used without permission or prior notification of the vendor.
11. Governing Law
These Terms are governed by the laws of the United Arab Emirates.
12. Contact
For any questions:
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Refund Policy
Last updated: [30/03/2026]
This Refund Policy applies to all bookings made through TicketHarbour (“we”, “us”, “our”), acting as a reseller of travel experiences and services provided by third-party suppliers.
1. Role of TicketHarbour
TicketHarbour operates as a marketplace and reseller of tours, activities, and travel services. All experiences listed on our platform are operated by independent third-party suppliers.
As such, refund eligibility and conditions are determined by the specific supplier of each experience.
2. Cancellation & Refund Conditions
Each product has its own cancellation and refund policy, which is clearly displayed:
- On the product page
- During the booking process
- In your booking confirmation
Refunds (if applicable) will be processed according to the supplier’s policy, including:
- Free cancellation within a specified period
- Partial refunds
- Non-refundable bookings
3. Non-Refundable Bookings
Some experiences are marked as non-refundable.
In such cases:
- No refund will be issued in case of cancellation, no-show, or late arrival
- Exceptions may apply only if approved by the supplier
4. Changes & Amendments
Requests to modify a booking (date, time, participants) are subject to:
- Supplier approval
- Availability
- Applicable fees
TicketHarbour does not guarantee that changes can be accommodated
5. Cancellations by Supplier
If a supplier cancels an experience due to:
- Weather conditions
- Operational issues
- Safety reasons
You will be offered:
- A rescheduled date, or
- A full refund
6. No-Shows & Late Arrivals
Failure to attend the experience on time may result in:
- Full loss of booking
- No refund eligibility
7. Billing Errors
If you believe you have been charged incorrectly (e.g., duplicate payment), please contact:
Verified billing errors will be corrected promptly.
8. Processing Time
Approved refunds are typically processed within:
- 5–10 business days
Processing time may vary depending on your payment provider.
9. Statutory Rights
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
10. Contact Us
For any refund or cancellation inquiries, please contact: